At Bonnier Corporation, your privacy is important to us. This Privacy Policy applies to all of the products, services, and websites offered by Bonnier Corporation and its subsidiaries or affiliated companies (collectively, "Bonnier"). To better protect your privacy, we provide this notice explaining our privacy practices and the choices you can make about the way your information is collected and used by Bonnier. Bonnier has appointed a Data Protection Officer for you to contact if you have any questions or concerns about Bonnier's personal data policies or practices. The Data Protection Officer's contact information is as follows: If you have any questions about this Privacy Policy, or to check your information to verify, update or correct it, please write to us via e-mail at privacy@bonniercorp.com, or via postal mail at: You may also ask for a summary of the information that we have retained, how we have used it, and to whom it has been disclosed.

WINTER PARK, Fla.--(BUSINESS WIRE)--Feb 20, 2019--COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, and Execs In The Know, a global community of customer experience professionals, have announced the release of the 2018 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series. The report, The CX Journey: Understanding Corporate Strategies and Best Practices, provides customer experience management insights from the corporate perspective. A key finding is that since 2017, companies have dramatically increased their use of artificial intelligence (AI)-powered solutions for customer service. "Our new corporate report shows that companies see tremendous potential in AI-powered solutions for customer care, both in applications that are customer-facing and in those that assist call center agents with their work. However, we also know from previous research that customers want a quick and easy way out of any AI-powered solution to reach a live person. Our findings overwhelmingly show that companies are keenly aware of this necessity in any customer-facing application. And while customers still want that personal interaction, we think that AI-powered solutions will find their appropriate place in the service journey," said Kyle Kennedy, president and chief operating officer, COPC Inc.

WINTER PARK, Fla. – A Florida couple got an extra treat on Halloween -- a baby Frankenstein. Make that Oskar Gary Frankenstein, who made his entrance into the world four days late and after 14 hours of labor on Tuesday at Winter Park Memorial Hospital. Parents Kyle and Jessica Frankenstein tell news outlets that Baby Frankenstein weighed in at 6 pounds (3 kilograms), 9 ounces (255 grams) and is 20 inches (50 centimeters) long. The baby's grandmother Jennifer Frankenstein tells WKMG the family is "super excited." She said Oskar is her first grandchild and the Frankenstein family's first baby born on Halloween, although she does have a 13-year-old daughter who shares the same birthday as "Frankenstein" author Mary Shelley Winter Park is near Orlando in central Florida.